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2023

USA Today

Lifecycle, retention and acquisition across six products

Six products, one habit: come back and play.

Design and art direction across USA Today’s Crossword and Quick Cross game products, the WeatherAlert app campaign, the 40th anniversary brand campaign, the Devour Indy festival campaign, the network-wide subscriber onboarding program, and multi-state sports offers — six different lifecycle jobs, one publisher.

LifecycleRetentionAcquisition
The Retention Engine 8 emailsfree trial → subscription

Crossword: the retention series

An eight-part email sequence carrying a free trial through to a paid subscription. Every send keeps the same device — a crossword clue filled into the headline — but the ask, the benefit, and the colour shift stage by stage.

Let the games begin — Start of the two-week Crossword trial
Play to relax — Play as a way to unwind
Play smarter — How-to-solve tips
Play on a time crunch — Quick Cross introduced
Play to stay engaged — Mid-trial engagement
Subscribe to keep solving — First direct ask — view offer
Play to gain confidence — 99 cents for the first month
Play again — 99 cents a month for three months
The Weather Alert 8 cards2 concepts

WeatherAlert — the social campaign

WeatherAlert keeps readers ahead of real-time weather across the country. Two concepts carried the app on social: one built purely on illustration, holding the brand’s own visual language; the other on selected photography paired with copy that does the asking. Same headline, same offer — eight skins for eight kinds of weather.

A WeatherAlert wildfire card on a tablet in hard light
Illustrated wildfire card: burning pines under an orange sky
Illustrated storm card: a purple front rolling in
Illustrated city flood card: water rising against a grey skyline
Illustrated rising water card: a house half under water
Illustrated hurricane card: palms bent flat by the wind
Photographic wildfire card: a helicopter over a burning ridge
Photographic flood card: farm buildings standing in water
Photographic hurricane card: palms against a dark sea
The Anniversary 360° campaign2022

USA TODAY 40 — the anniversary campaign

A 360° campaign marking USA Today’s 40th year: a chunky, chrome-and-glow wordmark revives the newspaper’s original identity, paired with a warm, nostalgic tone across acquisition, retention, social, and merch.

Poster — cream ground, the wordmark carries it
Acquisition poster
Poster — dark ground, the price above the mark
Acquisition poster
Poster — dark ground, the promise above the price
Acquisition poster
In-app screen — the resubscribe offer inside the app
Activation in-app screen
Contest email — forty $100 cards toward the merch store
Engagement email
Subscriber email — archive stories curated for the year
Retention email
Devour Indy IndyStarapp, social, print, on-site

A city-wide dining celebration

A bi-annual culinary celebration in Indianapolis, Devour Indy features dozens of restaurants with exclusive menus and pricing. Partnering with our Creative Director and Marketing Director, I led art direction from concept to execution — creating a vibrant look rolled out across the app, social media, print, and on-site event assets.

Which colourway of the Devour Indy social post to show in the phone
Devour Indy social post on a blue ground: “So many restaurants. So little time. We’ve got you covered.” over a checked-cloth picnic spread The same post on a yellow ground, with a bowl of pasta in place of the picnic The same post on a lilac ground, with a shared table of dishes — the call to action and the badges turn green

Try all three colourways

Devour Indy email on a tablet: “Make every bite count.”
Tablet Photoshoot
The Onboarding 12 emailsnetwork mastheads

Subscriber onboarding & activation

A twelve-email onboarding journey built once and templated across USA Today Network mastheads — any local paper drops in its own name and photography and launches the same proven sequence.

Welcome
  • Welcome email
Orient
  • Add a user
  • Newsletter sign-up
  • Breaking news alerts
Activate
  • Download the app
  • Best of the app
Deepen
  • eNewspaper
  • Online games

The emails behind the journey

Five sends carry the journey end to end. The row shows the top of each.

Welcome — Templated for any masthead in the network
Welcome
Welcome, on mobile — The same send as it lands on a phone
Welcome, on mobile
Activation — Drives the app download
Activation
Engagement — Walks through what the app does best
Engagement
Retention — Opens the replica edition of the paper
Retention
Sports Campaigns multi-state$1 offer

Get closer to the game

Multi-state campaigns across basketball, NFL, college football and baseball. The offer is a dollar and the medium is a muted feed, so each cut has to land in a single loop — the shot, the night in the arena, the season pass.

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2025
Noom
Paid SocialLifecycleCRM
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